Understand Your Water Bill

How often does OCW Bills come out?

For Main Consumer* – Monthly
For General Consumer – Quarterly
*Main Consumer – is a Consumer either with
a) High Consumption e.g Hospitals OR
b) Large Connection Size (Dia) e.g Apartments/Townships OR
c) Multiple Connections e.g Government Offices

What are the modes of bill payment?

Currently, we accept your bill through
• Cash
• Cheques / Demand Drafts
• Electronic Clearing Systems (ECS)

Facility for Online Payments to be provided soon

How do I get my bill?

We distribute the water bills for our customers through a dedicated team of Meter Readers If, however, you do not receive your water bill on time, please feel free to call Toll Free Helpline – 1800 266 9899

How do I read my water bill?

• Customer Index Number (CIN) is the unique number given to every consumer by the Utility. The CIN should be used as reference for all communication with the Utility.

• Customer Name and Address is the name and address of the person in whose name the connection is registered.

• Water Meter No. is the unique number given to the water flow meter installed at your property.

• Meter reading is the actual meter reading as displayed by the meter at the respondent’s premises.

• Connection Size is the size of the pipe connecting your property with the main water transmission line.

• Past Consumption

• Current Consumption

• Arrears

• Current Amount

• Due Date